Credit Analyst

Location: Edmonton


About Firma Foreign Exchange

Since 1998, Firma Foreign Exchange has provided global currency solutions to help small businesses grow. We believe business across borders can be less complex.

Firma is a global company moving more than $14 billion in payments around the world safely and securely for our clients. Currency exchange can be complicated; at Firma we keep it simple and secure.

Firma Foreign Exchange is looking to expand our remarkable team, with people who provide remarkable service, resulting in remarkable growth. 

We value those who:

1)     Dare to be adventurous, have a fresh, outward-looking way of thinking, determined, independent, entrepreneurial and ambitious.

2)     Care to do what’s right and demonstrate trust, reciprocal respect, humility, honesty and personal responsibility in all relationships.

3)     Share by collaborating and working together as one team to pursue mutually beneficial relationships and better outcomes for all.

4)     Uncomplicate by making life easier for customers and each other and make the complex simple and straightforward for everyone.

5)     Deliver by aiming to be the best, leading the way in service excellence and continuously working to innovate and improve products, services and processes.

Office locations: Canada, Australia, New Zealand, and the United Kingdom

Awards: Firma is proud to have been awarded Canada’s Best Managed Companies in 2019 and 2020.  For the last four years, Firma has also received Great Places to Work Certification and won Great Places to Work in 2018.

Credit Analyst:

Reporting to the Risk Manager, the Credit Analyst will identify, assess, and mitigate potential areas of risk to Firma’s business operations.


  • Support the Risk Management Team:
    • Provide support and guidance to regional and branch staff on credit policy, procedures, processes, and systems
    • Provide quality input into new policy and procedure development and implementation
    • Maintain technical expertise on industry trends and best practices
    • Provide training, support, and guidance to co-workers
    • Ensure alignment of department objectives with corporate strategic objectives
    • Identify areas for efficiencies and process improvements
    • Act as subject matter expert by preparing documentation for the department
    • Create and maintain department procedures, trackers, and job aids
    • Contribute to SMART goals for self and department that align with Firma’s strategy
  • Reconcile 3rd party contracts:
    • Reconcile monthly accounts held with external credit-data service providers and provide other administrative support where necessary
  • Report on department (Key Performance Index) KPIs
    • Provide daily performance measures for credit facilities
    • Provide ad-hoc metrics showing trends
    • Evaluate client credit risk and provide credit facilities
    • Enter all credit requests into FxOffice (proprietary software) following a prescribed process
    • Adjust credit limits in FxOffice
    • Conduct in-depth credit due diligence and risk assessment of clients by following a prescribed process
  • Evaluate customer risk profile and interpret information by analyzing financial statements, identifying strengths, weaknesses, and gaps in information
    • Review external information obtained through web searches to assess credit risk
    • Assess and evaluate client credit risk and prepare a business case summary
    • Identify high-risk clients and initiate referral to management for further investigation
    • Perform collection steps to prevent/collect outstanding debt
  • Other duties as required

Skills and Abilities:

  • Advanced knowledge of computer software (Excel, Word, etc.)
  • Strong analytical skills; ability to interpret financial information
  • Strong organizational and time management skills in order to effectively manage multiple priorities and competing demands within tight deadlines
  • Exceptional customer service skills with a focus on telephone interactions as well as interpersonal and written communication skills
  • Strong ability to influence without authority and good negotiating skills
  • Initiative in recognizing opportunities for improvement and efficiency
  • Advanced knowledge of computer software (Excel, Word, etc.)


  • Customer and Service Focus
  • Drive for Results
  • Cultivates Innovation

Education and Experience:

  • Post-Secondary degree in Accounting/Business
  • Minimum 2 years’ experience in the credit industry and /or banking experience (rural banking experience is an asset)
  • Equivalent combinations of education and experience may be considered

Total Compensation:

  • Salary to be discussed in interview.
  • Eligible to earn a corporate incentive payment based on 10% of salary in the form our Corporate Incentive Program.
  • Health and dental benefits.
  • Paid vacation time plus 5 personal days (pro-rated for first year of employment).
  • After 3 months of successful employment, eligible for one half-Friday off per month.
  • Funded completion of job-related training.
  • Employee recognition system – movie tickets, household items, electronics, gift cards, etc.

Interested applicants please submit resume and cover letter to: referencing job ID: 499 in the subject line of your email.

Applicants are required to be able to work remotely to be eligible for consideration.

We thank all applicants in advance; however only individuals selected for an interview will be contacted.